Contact Us
Need a Hand with Your Home Essentials? We’re Here to Help 🏠
Many questions regarding Returns, Order Status, or Shipping Timelines can be resolved instantly on our FAQ page. It is the most efficient way to get the information required to keep your home running smoothly!
Still need assistance? As a small, dedicated startup team of fewer than five members, we provide personal, direct support to ensure every customer is taken care of. We handle every inquiry with the same care and attention to detail that we apply to our products.
Reach Out to the Team
Please send an email to service@lonqi.com or use our contact form with the following details:
- Your Name
- Order Number (if applicable)
- A brief description of your inquiry
Note for Damaged or Missing Items: If you are contacting us regarding a wrong, missing, or damaged item, please include a clear photo of the product and the shipping label on the box. This allows our small team to identify the issue and arrange a solution immediately.
Response Times
We review and respond to all messages Monday–Friday within 24 hours (excluding holidays). Because we operate as a small, tight-knit team, every message is handled with genuine care to ensure the best possible solution for your household needs.
Business Details
- Website: lonqi.com
- Email: service@lonqi.com
- Phone: +1 6315405091
- Mailing Address: FLAT/RM 11, BLK B 4/F, VERISTRONG INDUSTRIAL CENTRE, 34-36 AU PUI WAN STREET, FO TAN NT, Hong Kong