Privacy Notice

This Privacy and Security Policy outlines how Lonqi (“we” or “us”) collects, uses, and protects your information. Lonqi is a dedicated startup online store with a small team of fewer than five employees. We prioritize transparency and the security of your data across our website, lonqi.com.

Entering the Site constitutes your acceptance of this policy. If you do not agree, please do not use the Site.

1. Information Collection

We collect personal information necessary to provide you with high-quality household items. Over the last 12 months, we have collected:

Category Examples Necessity
Identifiers Name, billing/delivery address, IP address, email. Required for order processing and accounts.
Commercial Info Purchase history, products considered, returns. Required for fulfillment and customer service.
Network Activity Browsing/search history, chatbot interactions. Helps us improve site performance.
Inferences Preferences based on your browsing behavior. Used to provide better product recommendations.

How we collect it:

  • Directly from you: When you purchase items, create an account, or email service@lonqi.com.
  • Automatically: Through cookies and tracking pixels to remember your cart and analyze site traffic.

2. How We Use Your Information

As a small team, we use your data efficiently to ensure a personal shopping experience:

  • Fulfillment: To process payments and deliver your home essentials.
  • Support: To respond directly to your inquiries and resolve issues.
  • Security: To prevent fraudulent transactions and protect our small business.
  • Marketing: To send newsletters or coupons (only if you opt-in).

3. How We Share Your Information

We do not sell your data to giant corporations. We only share information in these limited cases:

  • Service Providers: We work with small-scale logistics, email, and payment partners to get your orders to you. They are only allowed to use your data for Lonqi-related tasks.
  • Legal Requirements: To comply with lawful requests or protect the safety of our customers.
  • Business Transfers: If Lonqi is sold, customer data would be part of the transferred assets.

4. Data Security & Protection

We take the security of your "Small household items" shopping experience seriously:

  • Encryption: We use Transport Layer Security (TLS) to decode sensitive information like credit card numbers.
  • Email Safety: We will never ask for your password or credit card info via email.
  • Children's Privacy: We do not knowingly collect information from children under 13.

5. Your Choices & Rights

You have control over your data:

  • Email: Unsubscribe from marketing at any time via the link in our emails.
  • Cookies: You can set your browser to refuse cookies, though some site features may not work.
  • Access & Deletion: You may request a copy of your data or ask us to delete it by emailing service@lonqi.com. Because we are a small team, we handle these requests personally.

6. International Customers

For orders outside of our primary region, we may use third-party vendors to facilitate checkout and international shipping. These partners are contractually obligated to provide data protections consistent with this policy. Lonqi remains the primary contact for any questions regarding your order.

7. State Privacy Rights (Addendum)

Residents of certain states may have additional rights to:

  • Opt-out of the sale or sharing of personal information.
  • Correct inaccurate personal data.
  • Request deletion of information, subject to certain legal exceptions (e.g., needing your address to finish delivering a product you bought).

To exercise these rights, please contact us at the email address below.

Contact Lonqi

As a small startup with fewer than five employees, we aim to provide a direct and helpful response to every privacy concern.

  • Website: lonqi.com
  • Email: service@lonqi.com
  • Phone: +1 6315405091
  • Address: FLAT/RM 11, BLK B 4/F, VERISTRONG INDUSTRIAL CENTRE, 34-36 AU PUI WAN STREET, FO TAN NT

Last Updated: January 2, 2026